Care instructions

Keep in mind that for any custom orders , please make sure the size correct ,usually we will leave 1/8”( 0.4cm )as a wiggle room so that it can easily fit , you can also ask for an exact size if you already leave the wiggle room .

Custom and personalized orders

We offer a custom order service. If you want an absolutely unique item created under your control, contact us with the subject "Custom Order," and we will make you happy

Wholesale and B2B

If you are interested in buying wholesale or working B2B with us, please email us at joycraft0101@gmail.com. If you have any questions, please contact us.

Q1: Do you offer international shipping?

Yes, we offer international shipping. Please check our shipping policies for more information on delivery times and applicable fees.

Q2: What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. During the checkout process, you can choose the payment method that suits you best.

Q3: Can I make changes to my order after it has been placed?

We process orders quickly, but if you need to make changes, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has been shipped, changes may not be possible.

Q4: How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the shipping carrier's website.

Q5: What if the order is lost in delivery?

If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated, write to us, and we will organize a search for your parcel. When the postal service finds your parcel, it will be sent to you. If the postal service declares the parcel lost, we will replace your order or provide a refund of your choice.

Q6: What if I didn't find my order in box?

If the contents of the shipment do not match your order, please let us know as soon as possible, and we'll help you resolve this issue by any means necessary.

Q7: What is your return policy?

We don’t accept exchange / return due to the import tax when you try to send back , we will resend/refund directly if any damages/mistakes caused by our side .Please provide the pictures when you apply for a return or refund .

Q8: How can I contact customer support?

For any inquiries, you can reach our customer support team at joycraft0101@gmail.com. We aim to respond to all inquiries within 24 hours.